The (Sucuri) site was professional. The feeling I got was that it's a personalized company, down to earth, and that we weren't going to be just a number. The testimonials online were also a big draw. After the success of our experience with Sucuri, I didn't hesitate to send my clients that way and I'm now extremely excited to have a security partner in my corner for my clientele moving forward.
Josh Hall, Owner, Web Developer & Graphic Designer, founded In Transit Studios in the fall of 2010. What started as a side freelance graphic design business for Josh, quickly escalated into more clients and expanded services as he began offering personalized web development and graphic design for conversation and scalability. Through networking, referrals, great customer service, and providing creative solutions for clients, In Transit Studios has grown over the past five years to service over 150 clients plus build and develop nearly 100 web presences.
We don't think of ourselves as a one-and-done design service. We're your partner in developing and maintaining your web presence, creating marketing materials that set you apart from the competition, and developing strategies that help grow your business.
With In Transit Studios, clients work directly with Josh, along with a small freelance team. For projects of a larger scale with more complexities, the company has access to an extensive support network. They offer a service that is very personalized and catered to businesses who have needs ranging from basic website redesign or maintenance, to full branding campaigns and ground up website builds.
Our client base is small to medium-size businesses who have either no web presence or marketing materials, to those who have a website or materials that need to be redone, or a web presence that needs improvement. We cater to the clients' needs and situation to provide the best solutions for creating sleek, modern, responsive websites and remarkable marketing materials.
By 2012, In Transit Studios began to develop all of their sites strictly through Wordpress and use the theme Divi exclusively, plus plugins. As well, they offered hosting through their reseller account at Siteground, even though clients often had their own host, like GoDaddy. Along with making things easier, these changes, in conjunction with the Wordpress interface, made it ideal for clients and their price point. Aside from there being some older sites developed on other themes, everything seemed to be running smoothly. The biggest problem Josh had ever faced was that the clients’ sites were hacked through either outdated plugins or other vulnerabilities.
Within a year or two though, Josh and team saw a noticeable rise in their clients’ sites getting hacked. At first, they decided to leave it to the client to resolve, but in March of 2015, the In Transit Studios’ site itself was hacked. Already familiar with Sucuri, Josh immediately moved forward with purchasing a plan for one year. And because of that experience, in which Sucuri remedied the situation quickly, Josh decided to create a website security/maintenance plan to offer his clients, partnering with Sucuri for the monitoring and Web Application Firewall.
We found that clients had no concept of website security and the potential dangers there are on the internet. We needed to not only offer a security/maintenance plan, but educate clients on the value of security and the dangers of not having a security plan in place. When our site was down, it was devastating. From email spamming to the embarrassment of being a web company with a hacked website. This was also happening to our clients’ sites frequently. They would often blame the host or our development and were confused as to why or how they would get hacked. We were losing clients and money, and our clients who had sites down were losing clients and money. Website security became one of the most important aspects of our business from there on out.
What thrilled Josh most was the "Agency Plan" -
I spoke with Dana, who was very helpful and listened to our exact needs. Before we moved forward with the agency dashboard, I would send clients directly to Sucuri and found out that some would neglect getting in touch with Sucuri in the first place and found others to be intimidated reaching out to a website security company when they knew nothing of websites. With the plan we offer, now clients can work directly with me, who they know and trust. And though I'm no security expert, I can educate them on the basics and they can be rest assured in knowing that I'm handling their security, and should any problem arise, I can handle it. In turn, I can rest easy knowing that I can speak directly with Sucuri to handle any problems that are over my head. And that my clients’ sites are monitored and protected by the firewall helps me sleep better at night. When we hired Sucuri for our site hack, they were quick, efficient, and got us back up and running in no time. I felt completely at ease through the entire process which was a nice change from the panic that I was in before hiring Sucuri.
Since partnering with Sucuri, the only security issues the In Transit Studios team has run across are ones that needed to be handled on the client’s end, like updating passwords. But whether a new site, or an existing one, the Sucuri Agency Plan takes care of each report in its support ticket system. While Josh was initially worried about the number of sites needed to enroll in the agency plan, he was happy to be offered the option to scale up in increments that reflect his company's growth.
Love the Agency Plan. The quick malware removal and wonderful support ticket system.