Malware Removal and Monitoring Plans

Malware Cleanup and Blacklist Removal Within 24 Hours

 

Popular

Business

6-10 Websites

$24.29 per month
(billed annually)

Includes

  • Malware Clean Up (No page limit)
  • Website Blacklist Removal
  • Malware & Blacklist Monitoring
  • Server-Side File Scanning
  • Website Defacement Monitoring

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Power

2-5 Websites

$15.89 per month
(billed annually)

Includes

  • Malware Clean Up (No page limit)
  • Website Blacklist Removal
  • Malware & Blacklist Monitoring
  • Server-Side File Scanning
  • Website Defacement Monitoring

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Premium

1 Website

$7.49 per month
(billed annually)

Includes

  • Malware Clean Up (No page limit)
  • Website Blacklist Removal
  • Malware & Blacklist Monitoring
  • Server-Side File Scanning
  • Website Defacement Monitoring

Buy Now


If you’re looking to safeguard more than 10 websites, please contact sales@sucuri.net

Some Sucuri supported platforms: WordPress Joomla! Drupal Magento OSCommerce vBulletin phpBB Microsoft .NET

Have questions about Sucuri? No worries, we have answers!

  • How do you define a website?

    Our definition of site is determined by unique domains.

    A website is a collection of files and documents used to display content via the internet to those who access its Uniform Resource Locator (URL). Yes, your hosts will sometimes set up your account under one domain, URL, and create a number of subdirectories on that server for your other URL’s. This is not used in our assessment of what constitutes a website.

    If you have one server and 10 distinct subdirectories for 10 distinct websites then, under our pricing structure, that counts as 10 websites. Examples of where this doesn’t apply are in scenarios where you have /blog, /forum, /membership and other similar subdirectories off the main domain.

    Examples:

    http://somesite.com/blog
    http://somesite.com/forum

    Where this would be treated as a unique domain is if the /blog or /forum is redirected to the following:

    Examples:

    http://blog.somesite.com
    http://forum.somesite.com

    We do clean subdirectories found at the root of the site, but we do not clean other databases outside of the main one for the domain and do not take care of blacklist issues associated with subdirectories that are not associated with the main domain.

  • Does it Matter if I am Already Infected?

    No, there are no precondition requirements when signing up. Whether you need someone to remove existing malware or looking to take a preventive stance, we’re here to help.

  • Do you offer one-time cleanup services?

    All our plans include the clean up services. So if you want a one-time clean up, just sign up for any of our plans and we will clean your site for you.

  • Will you clean up my site(s) if I purchase a Sucuri plan?

    Absolutely! Cleanup is included in every Sucuri plan. There are no extra fees, no hidden costs; it is part of the service! Our plans cover you for 12 months. If you get infected at any time during that period, all you have to do is submit a malware removal request.

    To top that off, there are no page count restrictions. Whether you have 1 or 1000 pages, we’ll clean it.

    Platform independence is our name. You can be running WordPress, Joomla, or even a static website; we can clean up the mess.

  • What happens if I get reinfected?

    This does happen, but there are quite a few variables to consider. The name of the game is reducing risk and unfortunately there is no way to reduce risk to 0%.

    During our remediation process we check things like file permissions and software versions. We will do our part to harden the areas we can, and give pointers on other areas that you can take action on to reduce risk.

    In any case, if you’re an active customer, we’ll clean it again.

  • How long does it take to clean up a website?

    Malware removal cases are resolved within 24 hours, and most average no more than 8 hours. This varies case by case of course; again we use that variable word :) Every website, environment, and malware string is different, there is a lot to take into consideration.

    Depending on ticket queue volume, response time will vary. We get to tickets very quickly, and will keep you informed along the way.

  • Does Sucuri offer a guarantee?

    We do. If we can’t clean the site, we’ll refund the cost of the cleanup for that site. For example, if you’re a Premium user, we’ll refund $89.99. If you’re a Business user, we’ll refund you $28.99, which is the per site cost.

    It’s not often that we run into an issue that cannot be remedied. In the event that we do, we want to ensure you are covered!

  • Can I upgrade my plan?

    You can upgrade at anytime from your Sucuri dashboard. The cost of upgrade is simple, you pay the difference between your current plan and the plan you’re upgrading to.

    There are two simple ways to upgrade.

    1. Visit the Settings area in your Sucuri Dashboard
    2. Submit a general ticket and one of our support agents will invoice you for the upgrade

  • What are your support hours?

    We monitor your websites 24/7, and we alert according to your service level (every 3-6 hours). This is year round and is a completely automated process. Once you add your site, it may take a short period of time to appear in the system, but once it appears, it will be checked at the scheduled interval.

    Our website cleanup team is available 24 hours a day, 7 days a week!

  • Can I use a credit card to pay?

    You sure can. We accept all major credit cards through our regular signup process.

    We do not process payments on Sucuri.net, and we do not store any transaction information on our servers.

Have more questions?

Take a Tour   Live Chat

Email: sales@sucuri.net
Twitter: @sucuri_security

Testimonials

    • Sucuri helps me sleep at night knowing that our websites and user data is secure. Over the years, Sucuri has helped us detect and prevent major hack attempts. I recommend Sucuri to all of my clients and users because they offer the most comprehensive and cost effective WordPress security solution. I've done my industry research, and there's no one better than these guys.

      —Syed Balkhi, Founder, WPBeginner

      WPBeginner

    • Let's be honest: the web can be a scary place sometimes. Having done many a WordPress malware cleanup in my day, I've found Sucuri to do a better job than I ever hoped I could do. Not only are they thorough, but they're fast as heck and affordable to boot. You don't just walk into a bad situation without some protection. Sucuri *is* that protection.

      —Andrew Norcross, Founder & Lead Developer @Reaktiv Studios, WordCamp Speaker

      Reaktiv Studios

    • We partnered with Sucuri for our WordPress migration and dehacking services as their capabilities are significantly more comprehensive than anything we’ve seen in the industry.

      —Brian Clark, CEO of Coppyblogger Media

      Websynthesis

    • I like to think I know security, but there is only one company I trust when it comes to the security of my websites, that company is Sucuri. They are, in my opinion, hands-down the leader in web-malware protection and cleanup services. Trust the experts, hire these fools!

      —Brad Williams, Co-Founder WebDevStudios, Co-Author Professional WordPress Series

      WebDevStudios

    • When you’re talking about protection for your WordPress site and the things most important to you — your content — you want to trust the experts. There’s really no better choice than the team at Sucuri.

      —Cory J. Miller – Founder / CEO of iThemes.com

      iThemes

    • Before Sucuri we didn’t know that someone was hacked until they told us. (Or actually, when Google blocked their site!) Now we find and fix problems before they even know what’s happening. It’s a Godsend, it’s as simple as possible, and it’s so affordable that quite frankly it’s irresponsible to not use them!

      —Jason Cohen, CEO of WP Engine

      WP Engine

    • As the owner of ClickHOST.com, a shared web hosting company, we are always fighting malware and spam. Recently we partnered with Sucuri and now all our accounts are monitored. I love this product! It not only protects our customers from malware, but these guys will fix a hack in 4 hours.

      —Carel Bekker, Owner/President of ClickHOST.com

      ClickHOST

    • Sucuri is my go to service for web based security and are the group that I recommend, exclusively, to my clients and readers, in particular WordPress users.  They are affordable, they work fast and they get the job done – as a bonus, they’re a fun group to work with!

      —Lisa Sabin-Wilson – Author: WordPress For Dummies; Designer, Co-Founder Allure Themes, Founder E. Webscapes

      E. Webscapes

    • Though I believe my sites are secure, it would be inexcusable for me not to use Sucuri’s service and be absolutely sure around the clock.

      —Scott Kingsley Clark, Lead Developer, Pods Framework

      Pods

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