Survey Snapshot
The survey was created to better understand how customers use Sucuri, what they value
most, where they see room for improvement, and which security or performance services
they may be interested in using in the future.
Survey highlights
Completed customer responses
Average recommendation score
NPS-style score
Open to future research
Survey Snapshot
The survey results show a customer base that values protection, cleanup, support, and peace of mind, but also wants clearer visibility, stronger reporting, and more proactive security capabilities.
Security Analytics / Reporting and Vulnerability Scanning were the strongest areas of feature interest, each selected by 43.1% of respondents. Vulnerability Patching followed at 37.3%.
These results suggest that customers are not only looking for help after something goes wrong. They also want better ways to identify risk, understand what needs attention, and reduce the chance of future security incidents.
When customers were asked which Sucuri features or products they value most, 52.9% of open-ended responses mentioned the firewall, WAF, traffic filtering, geo-blocking, IP allowlisting/blocking, or reduced bot traffic.
Customers repeatedly connected the firewall to protection, fewer attacks, less unwanted traffic, and greater confidence in day-to-day website security.
A total of 92.2% of respondents represented freelancers, solo professionals, or organizations with 50 employees or fewer.
This matters because many customers manage website security without a dedicated security department. They need protection that works, reporting that is clear, and guidance that helps them make decisions without requiring deep security expertise.
Open-ended feedback showed that customers want parts of the experience to be faster, clearer, and easier to manage. Support responsiveness and WAF-related configuration or performance were the strongest improvement themes, each appearing in 19.6% of responses.
Customers also mentioned dashboard usability, reporting clarity, documentation, analytics, pricing flexibility, or cache or proxy controls.
What You'll Learn in the Report
Why customers use Sucuri and what they rely on most.
Which features customers value, including firewall, monitoring, malware cleanup, and support.
Where customers want a clearer or faster experience.
Which product areas show the strongest customer interest.
How recommendation scores break down across promoters, passives, and detractors.
What the data suggests about premium services, bundled packages, and proactive security.
How customer comments help explain the numbers behind the survey.
Survey Snapshot
The survey results show a customer base that values protection, cleanup, support, and peace of mind, but also wants clearer visibility, stronger reporting, and more proactive security capabilities.
Featured Insight
The strongest feature-interest signals point toward visibility and action.
43.1%
selected Security Analytics / Reporting
43.1%
selected Vulnerability Scanning
37.3%
selected Vulnerability Patching
Together, these responses suggest that customers want to move
beyond reactive protection. They want clearer reporting, better risk
awareness, and practical ways to address vulnerabilities before they
become larger website security problems.
Why This Report Matters
Security is not only about responding after a website has been hacked. It also involves monitoring, prevention, reporting, support, and clear communication.
The survey points to a practical opportunity: customers trust Sucuri to help protect their websites, but they also want that protection to be easier to see, understand, and explain.
For website owners, agencies, freelancers, and small teams, that clarity can make security easier to manage, easier to justify, and easier to connect to real website outcomes.
Get the full report to explore customer feedback, survey findings, feature-interest trends, and strategic takeaways from Sucuri customers.