Emergency Website Malware Cleanup

If your website has been compromised, Sucuri provides a one-time malware cleanup to restore its integrity. Our experts remove infections, backdoors, and assist with blacklist warnings, ensuring your site is secure and functional again—without ongoing subscriptions.
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  • Platform Agnostic

  • 24/7 Security Team

  • Malware Removal

  • Post Malware Cleanup Recommendations

One-Time Cleanup

Our team is ready to help you restore peace of mind. We’ll work together to remove all infections, vulnerabilities, and traces of attacks from your website—without requiring a subscription plan. Just expert cleanup when you need it.

$150/ea

$98/ea

Start Cleanup

*Re-infection is always a posibility. We provide a post-cleanup report for you to take preventive measures. This plan does not cover for re-infections.

What’s Included in Emergency Website Cleanup

Malware Cleanup & Website Recovery. Recover and Protect your Brand Reputation, Fast.

Number of Sites Covered

Each plan applies for 1 site. If you need multiple sites, speak to our chat agents or give us a call for volume discounts.

1

Malware & Hack Removal

Unlimited manual cleanups included on every plan with no hidden fees.

Malware Removal SLA

Ticket response time is an estimate and resolution time may vary based on complexity and volume of tickets in our queue.

12 hours

Post Malware Cleanup Report

Get a basic summary of the files that were cleaned and what next steps are to ensure ongoing protection

Assistance with Blacklist Removal

Protect your brand’s reputation and take away the headache of getting it removed

CMS & Hosting Compatibility

We support all CMS’s and hosting solutions. Our firewall also adapts to whatever CMS you are using with custom rules

Agnostic

Support Requests

Secure ticketing system with 24/7/365 support

Number of Web Pages

Contact us for volume discounts or see our Agency and Partner plans.

Unlimited

30 Day Money Back Guarantee

If you do not submit a cleanup request through the plan duration, you are entitled to a refund. If a cleanup request is submitted, no refund will be issued.

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Why Choose Sucuri?

99

%

Support Ticket
satisfaction

20,000

Sites Cleaned
Monthly

How to start Emergency Website Cleanup

Follow these steps to have our team complete the malware removal:

1.

Submit Your Emergency Cleanup Request

We connect to your site using your login credentials for FTP/SSH, cPanel, or your hosting provider. If your website has been taken offline, we can clean the website files and database locally.
2.

Full Site Scan & Assessment

We run several scripts to understand your environment. If we identify vulnerable software on your server, we walk you through the steps to secure it.
3.

Secure Backup & Malware Isolation

Before making changes, a secure backup is created. Every file touched is automatically logged. We stay in contact with you throughout the cleanup and provide a report detailing our complete findings.
4.

Complete Malware Removal and Review

After removing all infections and vulnerabilities, we provide a detailed report with step-by-step measures to help you prevent re-infections and maintain a secure site—without any ongoing plan.

Plans

One Website

One-time Cleanup: $98

Signup after cleanup: $125

Up to 5 Websites

One-time Cleanup: $490

Signup after cleanup: $1,430

More than 6

One-time Cleanup: Chat with Us

Our Security Analysts can asses your needs and provide a volume price for you

We’re here to help.

Chat With Us

Why Choose Sucuri for Emergency Website Cleanup?

With decades of experience in website security and a dedicated team of experts, Sucuri is your trusted partner for fast, guaranteed malware removal. If your site has been hacked, infected, or flagged by search engines, we’ll help you recover quickly and keep your business reputation intact.

Protect Your Reputation

Protect Your Reputation

Stop credit card theft, data leaks, and SEO penalties before they damage your brand. We restore trust and keep your customers safe.

Clean Up Malware & Spam

Clean Up Malware & Spam

Remove malicious code, spam injections, and harmful redirects that disrupt your site and drive visitors away.

Remove Blocklisting

Remove Blocklisting

Get back in search results fast. We handle blacklist removal requests and security warnings so your site regains visibility and credibility.

Post-Hack Review

Post-Hack Review

We’ll give you clear steps to keep your site clean and guidance to prevent re-infections or future attacks, so your website stays secure long after the cleanup.

Our team of seasoned professionals has helped countless websites recover from the challenges caused by cyber threats. We know how crucial it is to offer not only technical expertise but also support and empathy throughout the recovery process. You don’t have to face this ordeal alone.

Stay Protected Beyond Emergency Cleanup

Prevent future hacks and downtime with Sucuri’s Website Security Platform—trusted by thousands of businesses worldwide.

Filtered Traffic

Filtered Traffic

Block malicious traffic before it reaches your site. Our advanced firewall stops attacks, DDoS attempts, and exploits. Keeping your site safe 24/7.

SSL Encryption

SSL Encryption

Protect sensitive data and customer trust with free SSL certificates and full support for existing SSL setups.

PCI Compliant Firewall

PCI Compliant Firewall

Meet compliance requirements effortlessly. Our Level 1 PCI-certified firewall ensures your site is secure and audit-ready.

Brand Trust

Comprehensive Website Scanner

Detect vulnerabilities before attackers do. Continuous scanning and instant alerts help you stay ahead of threats.

Frequently Asked Questions

Will cleaning my site prevent future hacks?

A website malware scanner detects malicious code, SEO spam, and blocklist warnings that can harm your site’s performance, reputation, and search rankings. It helps you stay ahead of threats before they impact your visitors or business.

What do I need to clean my site?

Installation is quick and easy. Sign up for a Platform Plan, then add your domain and make a quick DNS change to install protection. SSL certificates will automatically be issued for your protection data in transit. If you have a more advanced website or want to harden security, support experts are available to assist with setup and configuration.

What happens if I don’t clean my website?

The Sucuri Firewall is a security system that monitors and intercepts network traffic based on a number of security rules. It can help to block unauthorized access attempts as well as filter out spam, malware, and other malicious threats. A firewall can also help to detect and prevent website-based attacks such as SQL injection and cross-site scripting (XSS). The Sucuri Firewall helps you achieve PCI compliance by meeting the PCI-DSS (Payment Card Industry - Data Security Standard) by providing a web application firewall, Web Application Firewall, and Intrusion Detection System for your website. Non-PCI compliant businesses can still help themselves by payment industry regulations to experience fraudulent transactions. The average cost of a breach for a small business is $86,500, with enterprise payment industry averages of 4 million dollars.

Will a cleanup impact my traffic or users?

Malware scanning is a type of malicious software that hackers can inject into your website to steal payment card information from your customers. When a customer visits your website and malware is present on your website, the skimmer captures and sends the sensitive information to the hacker. Skimmers can include card numbers, expiration dates, security codes and any other data that can be used for fraudulent transactions. Cleaning your website removes the malware from credit card skimmers, such as regularly monitoring your website for suspicious activity and using secure payment processing services.

Additional Resources

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Email Course

Take our free email course to learn about educational website security topics from your inbox.

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Sucuri Blog

Read our technical articles on emerging trends in the web security landscape.

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Technical Hub

Browse through our meticulously curated selection of advanced security content.

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Newsletter

Get the latest news on website security issues,vulnerabilities, and exploits.