Already a customer? Our support team is here to help you 24/7. If you're experiencing an issue or need assistance with your website security, please submit a support ticket and we'll get back to you promptly.
You can ask about any Sucuri service, including website security, malware removal, firewall setup, backups, pricing, and account management. Our agents are here to help you find the right solution for your website.
Is live chat available 24/7?
Yes, Sucuri’s live chat support is available 24/7/365 to assist you with urgent security concerns or general inquiries.
Do I need to be a customer to use live chat?
No, anyone can use the live chat to ask questions about Sucuri’s services. If you're already a customer, you can also submit a support ticket for technical issues.
Can I get help with a hacked website through live chat?
No. Our agents can guide you through the malware removal process and help you initiate a malware removal cleanup request if your site has been compromised.
What services does Sucuri offer?
Sucuri provides website firewall protection, malware detection and removal, performance optimization, backups, and continuous monitoring for websites of all sizes.
Can I ask about pricing and plans via chat?
Absolutely. Our agents can explain the differences between plans and help you choose the best option based on your website’s needs.
