To clean your website, we connect via FTP or SSH and use the latest research from our lab to perform a deep analysis of the application server, database, and software environment.

Our research lab works around the clock to better understand the techniques employed by blackhat hackers, and to develop new tools to combat SEO spam. We use advanced heuristic analysis to flag new and emerging threats for immediate investigation.

During the cleanup, Sucuri automatically creates quarantined backups of all modified files. Our technicians provide you with a complete report of what was found. Once the website is clean, we submit a review with third-party blocklists, and submit requests with the appropriate blocklist engines to re-crawl your website. While Sucuri cannot control the pace at which these entities operate, we do have the advantage of our brand, our relationships, and the volume of submissions on a daily basis.

In the process, we take various steps to help harden your website after the cleanup and prevent future attacks. Our team will provide instructions to new clients on how to avoid reinfection. After the website is cleaned, we advise you to activate the Sucuri Web Application Firewall (WAF) to make sure reinfections won’t happen. The Sucuri website firewall is part of all Website Security Platform plans and acts as a barrier that filters out malicious requests, protecting your site from attacks and hacks.

If the website is somehow reinfected, rest assured that we offer unlimited cleanup requests throughout the lifetime of the subscription. Additionally, the Website Security Platform provides several monitoring options, alerting you instantly if we detect anything that could compromise the security of your website.