Continuous Blacklist Monitoring and Prevention
We remove your website from the blacklist quickly, but that's not all we do. We continually monitor your website so that if you are ever blacklisted again, you will be the first to know, not a visitor. Your plan includes unlimited cleanup requests, meaning we will always be here to get the job done.
Through our relationships we keep tabs on various blacklisting authorities that monitor for malware, spam, phishing lures and various other malware and non-malware related security events. This option is on by default for new accounts. Our monitoring makes use of various API endpoints, allowing us to track your brand reputation online. It checks for the warning signs of potential blacklisting. You will be alerted immediately when your site is blacklisted by: Google, Norton, AVG, Phish Tank, McAfee SiteAdvisor, SpamHaus, Bitdefender, Yandex, Opera, or ESET.
During the cleanup process, we take steps to harden your website and prevent reinfections. This involves a combination of rules inside .htaccess or web.config files that stop attackers from using backdoors or uploading malicious content. Our technicians will also look for vulnerabilities and anomalies that should be brought to your attention, such as outdated software, strange permissions, and user enumeration.
With our ongoing monitoring and alerting system, we can help make sure that next time, you know about any malicious content before Google does. If that's not good enough, make sure to activate the protection of our Website Firewall which comes included with all Antivirus plans to make blacklisting a thing of the past.
Malware Cleanup Guarantee
We guarantee our work. If your site gets reinfected, we will clean it up again until it is 100% clean. You have to do your part too, by changing passwords as well as other post-cleanup recommendations. When our team manually verifies that your website is clean, we remove it from any blacklists and provide you with all of the steps you need to stay secure.
Once the website is clean, we submit a review with third-party blacklists, and the appropriate blacklist engines to crawl your website. While Sucuri cannot control the pace at which these entities operate, we do have the advantage of our brand, our relationships, and the volume of submissions on a daily basis.
In the process, we take various steps to help harden your website after the cleanup to prevent future attacks. You will get a list of important steps to avoid reinfection, such as changing your passwords. If your website is somehow reinfected, rest assured that we offer unlimited cleanup requests throughout the lifetime of the subscription. Additionally, the Website AntiVirus product provides several monitoring options, alerting you instantly if we detect anything that could compromise the security of your website.
At Sucuri, we believe that investing time, effort, and resources into research and remediation is the only way to build a strong website security company. No muss, no fuss - just 100% security geeks, eager to help you clean your website and make the web safer. Our systems and approach are built from years of experience and revolve around three key elements - People. Process. Technology.