How Sucuri Helps Web Professionals Deal With Hacks

Problem: Your Client’s Website is Hacked

With just a couple of sites, fixing a hack might not be a big deal. But for a company, web developer, or designer that maintains dozens or hundreds of sites, the responsibility to restore your clients’ brand reputation can be a daunting task.

Our dedicated team understands your responsibility to keep clients safe. A common mistake we see among web professionals is placing all client websites into one basket (server). When that happens, it opens the floodgates for hackers to infect not just one site but ALL of them. This is called cross-site contamination. Here at Sucuri, we want to help you beyond just restoring hacked sites. We keep your clients safe in the long-term and help grow your business by offering security sales training and thought leadership.

Onboarding: Choosing a Plan Right for You

If your clients’ websites are hacked, there are a few things to consider.

If you purchase a single-site plan and our analysts discover that multiple sites are infected on your server, this will require an upgrade to cover the additional sites and will delay the cleanup process. Alternatively, we can guide you on how to isolate the single website so we can clean and protect it.

When you request a quote for the Agency plan (via phone, chat, or email), a dedicated security consultant will be with you every step of the way:

  • We clarify the next steps.
  • Someone on the sales team is available 24/7.
  • Quotes can be sent immediately.

With the Sucuri Agency Plan, we take the burden of website security off your shoulders. Our team will be here to guide you through any challenges that may arise, including help sell security features to your clients.

If you're not in a position to pay upfront costs on behalf of your clients, you can join Sucuri’s Referral Program. This allows your clients to work with us directly, while you generate revenue from commissions so you can later upgrade to Agency plan.

Solution: How the Cleanup Happens.

If on the Agency Plan, you will have a primary point of contact. Our security consultants will help you open a malware removal request and activate ongoing protection for your client's sites. Once a Malware Removal Request has been submitted, our incident response team begins the cleaning process. The analysts will review your entire hosting environment with the access they are granted. If there are additional websites being hosted within that same server account, this poses a huge risk of reinfection due to cross-site contamination.

Note: The biggest issue that can impede or cause delays is when a host has Sucuri’s IPs blacklisted or blocked. We will work with you and your host to ensure this is taken care of.

Since signing up with Sucuri, we maintain a solid peace of mind that our site is protected with the best resources and tools and know that even if the site is attacked, Sucuri will address and fix the issues promptly. We would definitely recommend Sucuri over any other security service!!

Whether your infected sites are hosted on one server or on several, a team lead or analyst is specifically assigned to customers with multiple sites and can clean them. They can scan the sites individually, but it is faster with SSH access so that our analysts can scan in bulk. Depending on how your server is configured, we may need to request access to the sites separately, and then clean individually.

Every site is cleaned completely using automatic and manual inspection. With our onboarding option, your dedicated representative will also help you activate the web application firewall (WAF) and monitoring.

Outcome: Clean and Protected Client Sites

If you have chosen to use our Agency onboarding option, there is a 30-day grace period for any new cleanups (including reinfections). After that period is over, an ad-hoc fee applies for any new cleanup tickets submitted. If you did not use the onboarding option, we offer a 30-day period where ad-hoc cleanups are discounted by 50%.

We can also offer managed plans that include unlimited malware removal requests for agencies and web professionals.

As client projects come and go, you can add or remove websites from your plan. This allows you to "swap out sites" and add new clients to your network.

There are additional benefits to having your clients’ websites covered with the Sucuri Agency plan. Not only does this save time, but it positions you as a thought leader in website security. This differentiates you from other agencies that may not have a comprehensive plan for keeping the website secure.

Our security consultants can provide you with email templates to highlight why your customers should invest in website security. We also offer email courses, checklists, and guides for web professionals. This helps you communicate the importance of security to your clients, making it easier to adjust your pricing for those who opt-in. We provide training to sell these security features to new clients and guidance on how to roll out the new feature set among your existing clients.

Quotes from Web Service Providers

Solid partner that helped us through a hacking crisis and has kept us secure ever since.
- Chief Marketing Executive at Healthcare Co.
Sucuri is simply the best service you can find on the Internet to secure your website. The team reacts in minutes, the Firewall is amazing, the server side scanner and every tool they give are AWESOME. Best investment any company can make.
- CEO at Healthcare Co.
We don’t know any other security system with the help of which it is possible to get a 100 percent success rate in maintaining the necessary level of protection of our clients’ websites. Their support system is a one-off edition and knows no equals.
- Security & Risk Manager at Finance Co.
Bottom line: I trust Sucuri with my business website and my clients' sites. That trust is golden, and Sucuri has earned it by being consistent in its performance, true to its promises, prompt in its actions, and considerate in its customer service.
- Owner / Can-Do-Ologist & Consultant at Service Co.
Sucuri helped us overcome a Google blackout crisis when our previously unsecured website was compromised. They worked with us to get the site clean and have kept us in good standing.
- Chief Marketing Executive at Healthcare Co.
We manage over 60 Wordpress sites. It was becoming a nightmare to lock them all down. Sucuri filled the void we needed, and the support has been great.
- Owner/CEO at Service Co.